Shipping policy

Shipping Policy for Echen Inc. (dealdh.com)

At Echen Inc., we aim to provide a seamless shopping experience for our customers. Below are the details of our shipping process, timelines, and related policies. Please review this information carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 48 hours (2 business days) during our regular business hours (Monday to Friday, excluding weekends and U.S. federal holidays).

  • Orders placed on weekends (Saturday and Sunday) or holidays will begin processing on the next business day.

2. Shipping Methods and Delivery Time

  • We currently offer domestic shipping within the United States.

  • After processing, orders are shipped via standard ground carriers (e.g., USPS, UPS, or FedEx) with an estimated delivery time of 3-7 business days.

  • Delivery times may vary depending on your location and carrier availability.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping method.

  • Free shipping promotions (if applicable) will be clearly stated on product pages or during promotional periods.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s delivery status.

  • If you do not receive a tracking email within 3 business days, please contact us at bigmallsell@outlook.com.

5. Delays and Unforeseen Circumstances

  • While we strive to meet all delivery estimates, Echen Inc. is not responsible for delays caused by:

    • Inaccurate or incomplete shipping addresses provided by the customer.

    • Extreme weather conditions, natural disasters, or carrier-related issues.

    • Customs clearance (for international shipments, if applicable).

  • If your order is significantly delayed, please contact your carrier directly using the provided tracking number.

6. Address Changes

  • To modify your shipping address, please contact us at bigmallsell@outlook.com within 24 hours of placing your order. We cannot guarantee changes once the order has entered the processing or shipping stage.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please notify us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.

  • Provide photos of damaged items and packaging to bigmallsell@outlook.com for investigation.

8. International Shipping

  • Note: Currently, we only offer shipping within the United States.
    If international shipping becomes available in the future, this policy will be updated accordingly.

9. Contact Us

For any questions about shipping, please reach out to our customer support team: