Refund policy

Return and Refund Policy for Echen Inc. (dealdh.com)

Thank you for shopping at dealdh.com, operated by Echen Inc. We strive to ensure your complete satisfaction with every purchase. Please review our Return and Refund Policy below to understand your rights and responsibilities when returning products or requesting a refund.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be made within 30 days from the date of delivery.

  • Proof of purchase (order number or receipt) is required.

Items that are damaged, used, or not in their original condition may not be eligible for a refund.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

  • Perishable goods (e.g., food, beverages).

  • Intimate or sanitary products.

  • Customized or personalized items.

  • Downloadable software or digital products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at bigmallsell@outlook.com within 30 days of receiving your order.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping service to ensure your return is received by us.

  • Echen Inc. is not responsible for items lost or damaged during return shipping.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 5-7 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at bigmallsell@outlook.com with photos of the product and packaging. We will provide instructions for a replacement or refund.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: